What are your esthetics needs?
How do I return a product?
You can return a product hassle free in a few simple steps:
- Place your item in its original packaging
- Mention your order number on a paper, or insert the original invoice
- Seal the package properly
- Send it to us
Can I return a part of my Order?
Yes, you may return a part of the Order, in case of multiple items in an order, if you are not completely satisfied with the item. The Returns Policy applies to partial shipment returns as well. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special condition may apply for partial returns.
How long will the return process take?
Typically, the refunds are processed within 48 hours from the receipt of your items. The receipt of the payment would depend on the mode of payment chosen by you. The whole process could take up to 72 hours.
How will I receive my refund?
- If the payment was by Credit Card or Net-Banking/Mobile banking, we will refund the Credit Card or Net-Banking account (same mode of payment)
- If the payment made was by Cash on Delivery, we will send a cheque to the billing address.
- If a promotional Voucher was used to make a purchase, refunds will be issued as a Penclicks.com Voucher for the value of the item returned. This can be utilized on a future purchase on the website.
How long will the refund process take?
Typically, the refunds are processed within 48 hours of receiving your items. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:
- Bank transfers: It would take 2 working days for it to be deposited into your account.
- Cheques: It would take 2 working days for it to be mailed to you and may take a few days for the cheque to be delivered at your billing address.
- Credit/Debit Card or Net-Banking: We process it in 2 working days but it may take up to 7 working days for the credit to reflect in your account.
Do I need to register before I can purchase from Penclicks.com?
No, you can purchase as guest but we recommend to register to enjoy running offers on Penclicks.com and registration ensures smoother and quicker transaction.
Can I track my order online?
Yes, you can track your account history anytime. For this you need to register yourself on Penclicks.com. Registered customer can access their ordered items, Wishlist, items in cart etc.
Can I see what I have ordered previously?
Yes, you can see all your previous orders by following these simple steps:
- Log into your account using your ID and Password.
- Under My Account, click My Orders. This section displays detailed information on all orders placed by you till date.
What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons, we are not able to ship, we will:
- Notify you within 24-36 hrs.
- Offer you alternate product (if possible) that is as close as possible to the originally booked order and only if you agree, we will ship the alternate. Please note, alternate once agreed with you and dispatched from our end will not be replaced later nor can be requested for a refund.
- If we are not able to find an alternate or you do not want the proposed alternate, we will refund you the price paid for that particular item in form of Penclicks e-vouchers.
How do I lodge a complaint?
We are happy to resolve any issues you might face. To reach us, please follow the instructions below.
- For order-related issues, you can either call us on our customer care number 01632166676 or mail us your query with your product order number and date at email@example.com